Your privacy is important to us. This statement outlines AB Dental's policy on how we manage the personal information we hold about our customers and clients. It applies to all operations within AB Dental Employment Agency, including visitors to our website.
It is the policy of AB Dental to respect the confidentiality of information and the privacy of individuals. AB Dental is bound by the National Privacy Principles contained in the Privacy Act 1988 (as amended) in Australia; and by the Information Privacy Principles contained in the Privacy Act 1993 in New Zealand.
We will use our best efforts to ensure that the information you submit to us remains private, and is used only for the purpose you agree to. This document reflects our commitment to you.
AB Dental's Policy is based on openness
We are committed to being open about how we use personal information. Where our documents ask for personal information, we will generally state the purpose for its use and to whom it may be disclosed.
Type of personal information held by AB Dental
Personal information that we collect and hold usually falls into the following categories:
Personal information submitted and obtained from each person seeking employment and other sources in connection with applications for work
Work performance information
Information about incidents in the workplace
Information submitted and obtained in relation to absences from work due to leave, illness or other causes
Information obtained to assist in managing client and business relationships
General information collected from visitors to our website
In general, we gather information about all our website users collectively, such as what areas users visit more frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our users, and how we can continually create a better overall website experience for you.
Your personal information collected on the www.abdental.com.au website
In some instances we may need specific information about you, such as name, address, email address, telephone number, etc. We will collect this information if you apply for a job or sign up for a service via our
website, for example,
We may also ask you for other information such as the types of jobs you are interested in and your workplace
concerns in order to provide you with the best possible service and internet experience.
Purposes for which we hold personal information
We primarily hold personal information for the following:
Placement operations – to assist you in finding a suitable position
Recruitment – career guidance and management
Staff management – to enable consultants to better service your career requirements if are employed by AB Dental on a temporary or contract basis
Training – to identify any training requirements
Client and business relationship management – to ensure we are familiar with and fully understand your needs
Marketing – to inform you of events, services and possible job opportunities
Sensitive Information (Australia only)
Sensitive information is a special category of personal information under the Australian Privacy Act 1988. It is
information or opinion about you, including membership of a professional or trade association or membership
of a trade union; criminal record; health or disability, etc.
As outlined in the Australian Privacy Act, sensitive information, can, in most cases, only be disclosed with your
We may disclose your personal information for the purposes for which it is primarily held or for a related
secondary purpose and in some cases we may only disclose information with your consent.
We do not disclose personal information that you provide, such as your name, address, email address,
telephone number etc, to any outside parties, except when we believe we are under a lawful duty of care to do
If the position you are applying for is in a country other than Australia or New Zealand, by submitting your
application to us, you are agreeing to your personal details being forwarded to employers, in that country.
Management of personal information
At AB Dental, we train our staff to respect the confidentiality of customer information and the privacy of
individuals. AB Dental regards breaches of your privacy very seriously and any breach will result in disciplinary
action being taken, dependent upon severity.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by
phone, mail, over the internet or other electronic medium. We hold personal information in a combination of
secure computer storage facilities and paper-based files and other records, and take steps to protect the
personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is
no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal information accurate and up to date?
AB Dental endeavours to ensure that the personal information it holds is accurate and up to date. We realise
that information changes frequently with changes of address and other personal circumstances. We generally
update your customer information over the telephone. Please advise your consultant when your personal
If you have created a profile with Hays via our website, you are able to update or delete your personal
information whenever you apply for a new position advertised. To do so, simply click on apply for a position of
interest, log into your profile, and you will find options for editing or deleting the information you have
Inquiries and complaints
Phone: +61 2 9553 4622
Fax: +61 2 9553 4611
Post: PO BOX 516, Kogarah, 1485
Subject to some exceptions that are set out in the Australian National Privacy Principles you can gain access
to the personal information that we hold about you.
We do refuse access if it would interfere with the privacy rights of other persons or if it breaches any
confidentiality that attaches to that information.
To make a request to access your personal information, you will need to complete a written application
verifying your identity and specifying what information you require
We will impose a moderate charge in providing access. Please enquire at AB Dental for further information.
You should also anticipate that it may take a little time to process your application for access as there may be
a need to retrieve information from storage and review information in order to determine what information may
AB Dental has an area on our website where you can submit feedback. Any feedback that is submitted
through this area becomes the property of AB Dental. We may use this feedback, such as success stories or
responses to surveys, for marketing purposes, or to contact you for further feedback on the site.
always know what information we gather, how we might use that information, and whether we will disclose it to
anyone. If, at any time, you have questions or concerns about our commitment to your privacy, please feel